1. Introduction
Welcome to CoachMed (“we”, “our”, or “us”). We provide specialized healthcare education, licensing exam coaching (DHA, DOH, MOHAP, Saudi Prometric, Qatar, Oman & Bahrain), primary source verification guidance (DataFlow PSV), clinical certification coordination (AHA BLS, ACLS, PALS), document attestation, and international healthcare placement support.
We understand the sensitive nature of academic transcripts, nursing and medical degrees, state council registrations, passports, and personal records. This Privacy Policy outlines our transparent commitment to collecting, processing, and safeguarding your information in full compliance with applicable Indian and international data protection principles.
2. Information We Collect
To assist candidates with examination preparation, regulatory eligibility, and documentation, we collect the following categories of information:
- Personal Identification Data: Full legal name, date of birth, gender, nationality, contact phone/WhatsApp number, email address, and residential postal address.
- Professional & Academic Credentials: Medical/nursing/allied health degree certificates, mark sheets, registration council certificates, Good Standing Certificates (GSC), internship completion certificates, and verified work experience credentials.
- Identification & Travel Documents: Passport copies, government-issued IDs, and passport-size photographs required for regulatory eligibility portals, DataFlow submissions, and embassy attestation.
- Communication & Inquiry Data: Messages, queries, program selections, preferred exam destinations, and feedback submitted via our website forms or direct consultations.
- Technical Data: IP address, browser type, device information, and pages viewed during website visits to help us improve user experience and security.
3. How We Use Your Information
CoachMed uses candidate information strictly for legitimate healthcare career and training purposes, including:
- Evaluating candidate eligibility against regulatory health authority blueprints (e.g., UAE DHA/DOH/MOHAP, Saudi SCFHS, Qatar QCHP, Oman OMSB, Bahrain NHRA).
- Delivering personalized licensing coaching batches, mock examinations, and educational study materials.
- Guiding candidates through DataFlow Primary Source Verification (PSV) document compilation and status tracking.
- Facilitating State HRD, MEA, and Embassy certificate attestation, as well as Wafid medical appointment booking.
- Coordinating interview scheduling and verified resume submission to accredited healthcare recruiters and overseas hospital employers.
- Responding to candidate enquiries, sending schedule updates, and providing administrative notifications.
4. Confidentiality & Data Security
We employ strict organizational, administrative, and technical measures to prevent unauthorized access, loss, alteration, or disclosure of candidates’ educational and personal records:
- Candidate documents are stored on secure, encrypted systems accessible solely by authorized documentation coordinators and advisors.
- We enforce strict role-based access controls and confidentiality agreements across all CoachMed staff.
- We never sell, trade, rent, or commercialize your personal or academic data to third-party marketing companies.
5. Third-Party Disclosures
To fulfill your requested services, your documentation may be securely transmitted only to official, recognized entities, such as:
- Official Regulatory Health Authorities: Government licensing bodies (e.g., Dubai Health Authority, Department of Health Abu Dhabi, Saudi Commission for Health Specialties).
- Verification & Exam Partners: DataFlow Group, Prometric, Pearson VUE, and American Heart Association (AHA) authorized training centers.
- Attestation Authorities: Notary offices, State Higher Education / HRD departments, the Ministry of External Affairs (MEA), and relevant country embassies/consulates.
- Verified Healthcare Employers: Hospitals, clinics, and accredited healthcare placement partners with your explicit consent for employment pathways.
6. Retention of Information
We retain candidate data only for as long as necessary to complete your coaching, verification, and placement assistance, or as required by regulatory, legal, and accounting standards. Once records are no longer needed, they are securely purged from our active systems.
7. Candidate Rights
As a candidate, you have the following rights regarding your personal information:
- Right of Access: You may request copies of the personal documentation CoachMed holds about you.
- Right to Rectification: You can request immediate corrections of inaccurate, outdated, or incomplete data.
- Right to Erasure / Withdrawal: You may request deletion of your records or withdraw consent for career placement submissions, subject to regulatory or ongoing processing obligations.
8. Cookies & Website Tracking
Our website uses standard HTTP cookies to improve browsing speed, preserve navigation preferences, and collect anonymous aggregate website analytics. You can control or disable cookies via your browser settings at any time without restricting core website access.
9. Updates to This Privacy Policy
CoachMed reserves the right to update this policy periodically in response to legal, regulatory, or operational changes. The “Last Updated” date at the top of this page indicates the most recent revision. Continued use of our website or services signifies acceptance of the revised terms.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal documentation, please contact our Data & Privacy team:
- Institution: CoachMed
- Address: Thazhatheyparambil building, Manakkad Rd, opposite IDBI bank, Thodupuzha, Kerala 685584 (Located in: Needle point)
- Phone / WhatsApp: +91 81291 01404 / +91 89214 88818
- Email: coachmedservices@gmail.com